Klarna Group Plc has taken a significant step towards operational efficiency by severing ties with Salesforce Inc. $CRM and prioritizing proprietary, AI-powered data processing tools. CEO Sebastian Siemiatkowski disclosed that this transition has already yielded cost savings of approximately $2 million. The Swedish fintech firm previously relied on a fragmented system, with merchant relationship data dispersed across Salesforce platforms, emails, calendars, and cloud-based documents. By unifying these data streams, Klarna aims to bolster efficiency and deepen insights with advanced artificial intelligence.